About Back-Markt
Back-Markt was founded with a single purpose: to make high-quality technology accessible to everyone in England without the premium price tag of brand-new devices. We believe that a refurbished device, properly inspected and honestly described, can provide the same experience as a new one — at a fraction of the environmental and financial cost.
Our facility is located at 88 Tottenham Court Road, London, W1T 4TJ, where a team of certified technicians processes hundreds of devices every week. Each device passes through our 72-point inspection protocol, which covers hardware functionality, cosmetic condition, battery health, connectivity, and data security.
Our Story
We started as a small operation, refurbishing smartphones for friends and family. Word spread quickly because our approach was different: we were honest about what "refurbished" meant, we documented every fault we found, and we stood behind our products with a genuine warranty. Within two years, we had outgrown our original premises and moved to our current facility.
Today, Back-Markt processes over 15,000 devices per year and serves customers from Cornwall to Northumberland. We have maintained our founding principles throughout our growth: transparency, quality, and genuine customer service.
Our Team
Our technical team holds certifications from major manufacturers including Apple, Samsung, and Microsoft. We invest in ongoing training to keep pace with new device generations and evolving repair techniques. Our customer service team is entirely UK-based and trained to resolve issues without scripts or unnecessary escalations.
Our Values
- Transparency
- We publish our grading criteria, inspection checklist, and rejection rates. We never hide a fault behind vague language.
- Quality
- We reject approximately 30% of devices that arrive at our facility. Only devices that genuinely meet our standards are offered for sale.
- Sustainability
- Every refurbished device sold prevents e-waste and saves the carbon equivalent of manufacturing a new device. We track and publish our environmental impact annually.
- Accessibility
- We believe quality technology should not be a luxury. Our pricing reflects the true value of a well-maintained device, not an inflated margin.
- Accountability
- If something goes wrong, we fix it. Our warranty and returns process is designed to be straightforward, not adversarial.
Environmental Commitment
Electronic waste is one of the fastest-growing waste streams in the world. By choosing a refurbished device from Back-Markt, you are directly contributing to a reduction in e-waste and the carbon emissions associated with manufacturing new electronics.
| Device Type | COâ‚‚ Saved vs New (kg) | Water Saved (litres) | Minerals Conserved |
|---|---|---|---|
| Smartphone | ~50 kg | ~12,000 L | Gold, cobalt, lithium |
| Laptop | ~300 kg | ~45,000 L | Rare earth elements, copper |
| Tablet | ~120 kg | ~20,000 L | Lithium, aluminium |
| Desktop PC | ~400 kg | ~60,000 L | Multiple rare metals |
We offset the carbon footprint of our delivery operations through a verified UK reforestation programme. Carbon-neutral delivery is available at checkout at no additional cost.
Accreditations & Standards
- ISO 9001:2015 Quality Management System (in progress)
- NIST 800-88 data destruction compliance
- Apple Authorised Service Provider (for out-of-warranty repairs)
- Samsung Authorised Repair Centre
- Member of the Reuse Network UK
- ICO registered data controller (for customer data handling)