Contact Back-Markt

We welcome enquiries about our products, services, warranty claims, trade-ins, and anything else related to your experience with Back-Markt. Our UK-based team aims to respond to all enquiries within one business day.

Contact Details

Address: 88 Tottenham Court Road, London, W1T 4TJ
Telephone: +44 20 7946 0202 (Mon–Fri, 9am–5pm)
Email: [email protected]
Response Time: Within 1 business day

Send Us a Message

Useful Links

Warranty Claims
Returns Process
Complaints Procedure
FAQ & Glossary
Delivery Information
Pricing & Packages

Opening Hours

Monday–Friday: 9:00 am – 5:00 pm
Saturday: 10:00 am – 2:00 pm
Sunday: Closed
Bank Holidays: Closed

Complaints & Escalations

If your issue is not resolved to your satisfaction, you may escalate to our senior management team at [email protected] with "COMPLAINT" in the subject line. We aim to resolve all complaints within 5 business days. See our full Complaints Procedure.